Crowne Plaza Brussels Airport, an IHG Hotel

It was an exceptional example of client centricity. Initially I choose this hotel as it was close to the airport just to save some time in the morning and sleep longer. And also there should be shuttles available. But shuttles start at 6 am during this time of the year. The receptionist proposed to order the taxi for our convenience. Unfortunately taxis didn’t want to take orders from the hotel and the receptionist took his own car to help the guest to get to the airport and not to be late. Thank you very much for this amazing attitude and the help. Also the hotel is quite comfortable to stay including room, beds, shower/bath facilities.

Great choice for flying out early from Brussels. Superbly clean, excellent bed and bedding, large bathroom with good hair and body products. Very close to the airport and easy to get in and out. Parking free of charge. We left too early to check out the breakfast offerings, but by all accounts we would've had no complains in that respect, either. Very good soundproofing, we didn't hear any planes at all.

I had a great experience at the Crowne Plaza Hotel! The team there was incredibly attentive and friendly, making our stay enjoyable. Although we encountered an issue with the locker, the staff promptly addressed it and, as a gesture of goodwill, offered us complimentary breakfast. This thoughtful touch truly reflects their commitment to guest satisfaction. I would highly recommend this hotel for its excellent service and hospitality!

Comfortable beds, quite, next to the park, free airport shuttle that runs every 30 mins, has everything you need in the room, very clean, big room.

I don't often write reviews, but this hotel far exceeded our expectations. We were looking for a convenient place to stay, close to the Brussels airport, that would provide a shuttle to the airport early in the morning for an early flight. We had a very nice experience. The hotel was comfortable and clean, the staff were kind, helpful and cheerful. There isn't a lot near the Brussels airport so we didn't go out. We ate in the hotel restaurant for both dinner and breakfast. Both meals were fantastic. The hotel breakfast offered EVERYTHING we could possibly have wanted--fresh fruits and vegetables, abundant eggs, meat, smoke salmon, cheeses, smoothies, yogurts, granola, pastries...We also had espresso and cappuccino with fresh squeezed juices. It was a great way to start a very long day of travel.